Please note our working days are from Monday - Friday. Post office is open from Monday - Friday (excluding Public Holiday). As we strive to offer the best and fast service, all orders will be shipped one working day after payment have been made.
Orders are shipped within Malaysia, Brunei & Singapore. For other countries, feel free to drop us an email for us to customize special delivery for your business needs.
The cost for expedited shipping is auto calculated and displayed on the Checkout page before you complete your order.
|Country||First item||Every Additional item|
Kindly be informed that we do not offer refunds, however you may exchange it with any of our available items that holds the same price or higher ( extra top-up )
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
USE OF INFORMATION
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
- To deliver products that you purchase from our website.
- To inform and update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us
- To conform to legal requirements or comply with legal process
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com)
The personal information we collect may include your:
- Telephone Number
- Mobile Number
- Delivery Address
- Billing Address
- Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at [email protected]
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at i[email protected] or by mail at
AURORA RETAIL SDN BHD,
NO 11A, SS5D/6A, KELANA JAYA,
PETALING JAYA, 47301
SELANGOR , MALAYSIA